About Us

Close up of Help sign and buildingHelp Counselling is a registered charity in England and Wales (no. 1140721) and a registered company (07407329). We provide compassionate, skilled, and affordable one to one counselling for adults over the age of 18. We aim to support those who might not otherwise be able to access such support.

We have been at the heart of the Royal Borough of Kensington and Chelsea and the tri-borough (Kensington & Chelsea, Westminster and Hammersmith & Fulham) community from our centre on Portobello Road for over 40 years. We also have a satellite service one morning a week at The School of Meditation in Holland Park. Since 2011, we have increased the number of sessions offered each week from 120 to 215.

Help Counselling’s objectives are:

  1. To promote the preservation of mental health and well-being in the community according to the principles of equality and diversity and to offer and assist in the relief and rehabilitation of persons suffering from emotional and mental distress requiring advice and/or treatment;
  2. To assist in the training of persons in psychotherapy and counselling so they may work with persons suffering from emotional and mental distress.

Find out what our clients have to say about counselling at Help.

Our Clients

We supported approximately 500 individuals with counselling and listening support last year. Of these clients:

43% had an annual income of less than £10,000
8% were single parents
77% were female
29% were from BAME (Black, Asian and Minority Ethnic) communities
61% were aged 25-44
31% were referred to Help Counselling by family and friends who have used our service before
31% were referred to Help Counselling by local NHS services and local voluntary sector services
Participation in our service has shown a 90% improvement on how individuals manage their mental health
3% of our clients last year were carers
When asked if individuals would recommend our service to others, every client (over 2000) since 2011 stated yes - 100%

Our Counsellors

We provide a supportive atmosphere for trainee therapists in a volunteer placement. Our counsellors make Help Counselling possible and we highly value their contribution to the charity.

We are fortunate to have approximately 50 trainee counsellors at Help. Each of our supervised trainee counsellors are in their final years of a 5-year integrative psychotherapy postgraduate training approved by The British Association for Counselling and Psychotherapy (BACP) and United Kingdom Council for Psychotherapy (UKCP). They come to us with 100 hours of 1-1 clinical experience and, through volunteering their time at Help, they can accrue practice hours towards their accreditation (550 hours are required).

Each counsellor sees 2 to 6 clients a week in scheduled blocks. The office staff deal with scheduling issues and we do our best to ensure the therapist has clients scheduled for each week on a regular basis. Most counsellors stay with Help for 2-3 years, with some staying with the charity even after they have become qualified therapists.

Find out more about our counsellors’ experiences of a placement at Help.

Our Staff

Clinical Director: Thelma Mathews

E: [email protected]

M: 07767 114155

Philanthropy Manager: Samantha Evans

E: [email protected]

M: 07483 162339

Administrator: Marie Hourihan

E: [email protected]

Bookkeeper: Catarina Malta

E: [email protected]

Our Trustees

We are privileged to have an incredibly committed and hard-working Board of Trustees, all of whom come from different backgrounds and provide a wealth of knowledge and expertise that benefit the charity.

Chair Katie Dias

Emma Baker
Fred Konings
Moira Maguire
Mohammed Mansour
Love Oyeniran