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If you have any questions that are not answered below, please do not hesitate to contact us on 020 7221 9974 or email [email protected] and a member of staff will get back to you as soon as possible.

1. What can I expect from counselling?

Your counselling sessions are your space to talk about whatever you like. By listening to you and discussing with you, the counsellor will aim to help you gain a better understanding of your feelings, your thoughts and your fears, as well as supporting you in finding your own way forward.

Counsellors are not there to judge you or to tell you what to do. They will try as much as they can to understand your view of the world. They may ask questions, challenge your thinking or suggest you explore your feelings more closely as ways of offering insight.

2. Why do people come for counselling?

There are many reasons why people come for counselling. Perhaps they are feeling unsettled or stuck in their lives. It might be that they are facing big changes and are experiencing a mixture of feelings about their situation.

Sometimes, people come because they don’t like the way they have been behaving or reacting to certain people or situations. They may feel overwhelmed and not sure how to move forwards.

Counselling can help you:

  • Approach your problems from a new perspective
  • Have extra support during a life crisis
  • Work towards gaining power over an addiction
  • Deal with depression
  • Transition towards a new career
  • Transform rage into assertiveness and self-confidence
  • Reduce anxiety and/or stress levels
  • Feel less isolated and helpless
  • Gain clarity in making life choices
  • Consider your inner and outer lives
  • Restore balance to your life
  • Live more consciously and with a sense of purpose.

3. What type of counselling do you offer?

At Help, our counsellors work with an integrative approach to counselling and psychotherapy. Integrative therapy brings together different elements of specific therapies, based on the idea that there is no single approach that can treat each client in all situations.

Each person is considered from a holistic perspective and counselling techniques tailored to their individual needs and circumstances.

4. At what times are appointments available?

From Monday to Friday, the first appointments are at 10am and the final appointments are at 7.30pm. On a Thursday evening, 8.30pm appointments are also available. On a Saturday, the first appointments are at 11am and the final appointments at 2pm. We offer up to 215 sessions of counselling per week, with some sessions taking place one morning a week at our satellite service at The School of Meditation in Holland Park.

5. How much will I pay towards my counselling?

Everyone who comes to Help makes a financial contribution towards the cost of their counselling. We realise that everyone’s situation is different, and we take that into account when agreeing the contribution.

If clients are working, we suggest a contribution for each session based on a sliding scale of £1 per £1,000 of annual income. Concessions are available to clients who are not working, studying, in a caring role or receiving benefits.

Please call us on 020 7221 9974 to discuss.

6. What happens during the initial assessment?

Your first appointment is an initial assessment, with several questions to go through. This will help us to get an overview of your situation and to determine whether counselling at Help is right for you. It is also a time for you to assess if you want to take up counselling at Help and to work with the counsellor you are meeting.

If counselling at Help is suitable for you, we offer a six-session contract to start. There may be the possibility to offer longer term therapy following a review with your counsellor.

7. Are the counsellors qualified?

No. We are fortunate to have approximately 50 trainee counsellors at Help. Each of our supervised trainee counsellors are in their final years of a 5-year integrative psychotherapy postgraduate training approved by The British Association for Counselling and Psychotherapy (BACP) and United Kingdom Council for Psychotherapy (UKCP). They come to us with 100 hours of 1-1 clinical experience, and through volunteering their time at Help, they can accrue practice hours towards their accreditation (550 hours are required).

Help Counselling is also an organisational member of BACP and the Association of Mental Health Providers.

8. What are the counselling rooms like at the centre?

We aim to create a warm and welcoming environment in our counselling rooms. Here are photos of the rooms here at the centre:

     Help counselling room blue chairs       

Credit: James Finlay Photography

9. Is counselling available in any languages other than English?

Yes. Help Counselling has approximately 50 trainee counsellors, of whom many know other languages. Please enquire about this when you refer yourself to counselling by calling 020 7221 9974.

10. Is there any childcare available?

No. It is not possible to bring your child to your counselling session with you or to leave them in the waiting room. Please make sure that you arrange childcare before you come to your counselling session.