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ADDITIONAL SUPPORT LIST

ADDICTION

Addiction Helper
National service offering advice to anyone looking for addiction advice, including family, friends and other services.
www.addictionhelper.com

ASCA – Addiction Support and Care Agency
Local voluntary sector organisation offering confidential 1-to-1 counselling and advice
Richmond: 233 Lower Mortlake Road, TW9 2LL  020 8940 1160
Surbiton: 96 Ditton Road, Surbiton KT6 6RH  020 8339 9899
www.addictionsupport.co.uk

Drug and Alcohol Wellbeing Service (DAWS)
Substance misuse support and recovery services across Kensington and Chelsea, Hammersmith and Fulham and Westminster.
http://wellbeing.turning-point.co.uk/centrallondon/
Digital map showcasing activities and services across the Tri-borough
https://roadtowellbeing.communitymaps.org.uk

EACH
Work with communities across West London we provide specialist services to individuals and families (Harrow, Ealing and Brent) to address their alcohol, drug, mental health and domestic violence concerns.
1 & 2 Factory Yard, Hanwell, W7 3UG
020 8577 6059 www.eachcounselling.org.uk

Long Yard Specialist Alcohol Detox
Provides supervised alcohol withdrawal for dependent drinkers. Can also support people who misuse other substances, such as prescription medication.
020 7404 1117 www.foundation66.org.uk

12 STEP FELLOWSHIP HOTLINE NUMBERS

CARERS

Carers Trust provides information on local support and advice for carers. www.carers.org.uk
Local service: Carers Network Westminster, Third Avenue Office 8, Beethoven Centre, London W10 4JL 020 8960 3033.

Carers Breathing Space
Provides Mindfulness Based Stress Reduction (MSBR) to help East London-based carers learn how to reduce the stress that can come with intensive caring responsibilities.
The London Buddhist Centre, 51 Roman Road, Bethnal Green E2 0HU
020 8981 1225 www.breathingspacelondon.org.uk

DOMESTIC VIOLENCE

See also Women Only Services

Advance Charity
Free, confidential advice and specialist support for domestic abuse. Services for women aged 13+ living in Hammersmith and Fulham, Kensington and Chelsea and Westminster. A&E and maternity-related domestic violence services are also available to women in Brent.
020 8741 7008 http://advancecharity.org.uk

Housing for Women
Immediate support and refuge for women and children in several sites in the south east and London.
Referrals and information: 020 8317 8273

Men’s Advice Line
Free national helpline for male survivors. For those living in England, Wales and Scotland.
0808 801 0327 Monday-Friday 10am-1pm and 2pm-5pm

National Domestic Violence Helpline
Free national 24-hour helpline for women experiencing abuse, or family, friends, colleagues and others calling on their behalf.
0808 2000 247

National LGBT Domestic Abuse Helpline
Free national helpline offering emotional and practical support for LGBT people experiencing domestic abuse.
0800 999 5428 Mon-Weds 10am-5pm, Thurs 10am-8pm, Fri 1pm-5pm, Sun 12pm-4pm

Refuge
Offers a range of services to women and children experiencing domestic violence
Free helpline: 0808 2000 247 www.refuge.org.uk

Respect
Free helpline for male perpetrators
0808 802 4040 Monday-Friday 9am-5pm

FAMILY AND CHILDREN’S SERVICES

Childhood Bereavement
Hub for organisations working with bereaved children and families in the UK
020 7843 6309  www.childhoodbereavementnetwork.org.uk

Childline
Free and confidential helpline for children and young adults in the UK to talk about anything on their minds
0800 1111

Children and young peoples’ counselling service based at CCPE

Beauchamp Lodge, 2 Warwick Crescent, W2 6NE  020 7266 3006 www.ccpe.org.uk

Kensington and Chelsea Child and Adolescent Mental Health Service (CAMHS)
NHS community mental health services for children and young people up to the age of 18 with mental health difficulties, and their families. GP or professional referral, or self-referral by visiting the service and filling in a form. They will then contact you for an assessment.
0208 383 6123 / 0208 383 6124

West London Action for Children
Offers range of counselling and psychotherapy services for children in need and their families, for boroughs of Hammersmith and Fulham and Kensington and Chelsea residents.
15 Gertrude St, SW10 0JN, 020 7352 1155  www.wlac.org.uk

Winston’s Wish
Support and guidance for children, families and professionals and anyone concerned about bereaved children.
0808 8020 021 www.winstonswish.org.uk

Young Minds
Information for young people about emotional and mental health www.youngminds.org.uk

GENERAL ADVICE/PERSONAL DEVELOPMENT

Campden Charities
A grant-giving trust for the benefit of residents of Kensington intended to relieve financial hardship. Practical assistance and grants to support you into employment.
020 7243 0551 www.campdencharities.org.uk

Citizen’s Advice Bureau
Various drop-in, appointment and information sessions.
2 Acklam Road, London W10 5QZ. 0300 330 1174.  www.citizensadvice.org.uk/kensingtoncab

Volunteer Centre Kensington and Chelsea
Connects volunteers with organisations who needs help. Stepping Stones – supports people with learning disabilities, physical disabilities and mental health issues to find volunteering opportunities in Kensington and Chelsea. New Opportunities – supports unemployed people to get into paid work.
Drop in Tuesday and Thursday 10am-4pm
020 8960 3722 www.voluntarywork.org.uk

GENERAL COUNSELLING SERVICES

Caravan Drop-in and Counselling Service
Offers drop-in counselling for adults by donation. By the Courtyard garden of St James’s Church, 197 Piccadilly, London W1J 9LL
Open Monday-Friday 11am- 7pm, Saturday-Sunday 10am-7pm.
0203 137 998 (voicemail only) www.thecaravan.org.uk

Ealing Abbey Counselling Service (EACS)
Self-referral – individual and group counselling.
1a Montpellier Avenue, Ealing London W2 2EP 
Office hours: Monday-Wednesday 9am-1.30pm and Thursday 9am-12pm (noon)
020 8998 3361 www.eacs.org.uk

St Marylebone Healing and Counselling Centre
Offer weekly counselling and mental health support group. Also offer healing services.
17 Marylebone Road, London NW1, 5LT
020 7935 5066 www.stmarylebone.org

Time to Talk
London-wide low-cost counselling service. Call for appointment or self refer online.
020 7471 0580 www.time-to-talk.org.uk

West London Centre for Counselling
Free counselling for people aged 18+ who live or work in the borough of Hammersmith and Fulham or are registered with a GP in the borough.
For individual counselling (12 weekly sessions), you must go through Back on Track by calling 0300 123 1156.
Some counsellors also specialise in working with couples on relationship issues, or with couples or individuals who have sexual issues. Self-referral or through the GP
0208 563 2159 www.wlcc.org.uk

Westminster Mind Counselling and Therapy Service
Counselling for adults aged 18+. Daytime service is open to anyone who lives in Westminster or has a GP in Westminster. Evening service is open to anyone.
020 7259 8100 http://wwmind.org.uk/counselling-in-westminster.asp

WPF Therapy Services
Range of therapy options, including group therapy, individual psychodynamic, cognitive behavioural therapry (CBT) and psychoanalytic psychotherapy. Charges based on income.
23 Magdalen Street, London SE1 2EN 020 7378 2000 www.wpf.org.uk

Counselling Directory
Online directory to help you find a qualified counsellor near you www.counselling-directory.org.uk

LEGAL ADVICE

See also LGBTQI Services.

LawWorks
Charity connecting volunteer lawyers with people and community groups who are not eligible for legal aid and cannot afford to pay.
National Pro Bono Centre, 48 Chancery Lane, WC2A 1JF 020 7092 3940 www.lawworks.org.uk

The Mary Ward Legal Centre
Free legal advice to those in need, mainly on debt, housing and welfare benefits. Low-income clients prioritised.
10 Great Turnstile WC1 V7JU 020 7831 7079 www.marywardlegal.org.uk

North Kensington Law Centre
Provides a specialist legal service for areas such as education, employment and discrimination, housing, immigration and welfare benefits. Offer legal aid, low cost and fixed fee services.
74 Golborne Road, London W10 5PS 020 8969 7473 www.nklc.co.uk

MEN ONLY SERVICES

Everyman Project
Based in N19 and SE1, for men concerned about their violent and abusive behaviour. Offers a programme of 1-to-1 and group counselling. Charges on a sliding scale.
020 7263 8884 www.everymanproject.co.uk

MENTAL HEALTH ORGANISATIONS/INFORMATION

Central and North West London NHS Foundation Trust – Community Mental Health Team Services
NHS community mental health teams assess your needs to make sure you receive the right treatment. Offer out-of-hours crisis support and advice.
0800 0234 650 (24 hours and open every day) www.cnwl.nhs.uk

Mind
National charity offering information on types of mental distress, where to get help, drug treatments, therapies and advocacy.
0300 123 3393 Mon-Fri 9am-6pm Text: 86463 www.mind.org.uk

Kensington and Chelsea Mind
Local Mind branch offering personal and skills workshops, training, support groups and information and advice on mental health services in the borough.
Office1, 7 Thorpe Close London W10 5XL 020 8964 1333  www.kcmind.org.uk

The Mindfulness Project
Offers mindfulness courses and workshops to help with stress, anxiety and depression to help people feel good and improve their relationships.
2nd floor, 6 Fitzroy Square, London W1T 5DX 0203 289 8132 www.londonmindful.com

Octavia Foundation
Charity supporting people affected by ill health, social isolation, low income or unemployment in central and west London. Offer befriending, outreach and volunteering work. www.octaviafoundation.org.uk

Patient Advice and Liaison Service (NHS)
Confidential advice on NHS health-related matters, including mental health services. Find your local service via www.myhealth.london.nhs.uk/pals

Sane 
National charity working to improve the quality of life for people with mental illness. Provides emotional support, online forums, information.
Low cost mental health helpline for adults aged 16+: 0300 304 7000 Open 4.30pm-10.30pm every day
www.sane.org.uk

OLDER PEOPLE’S SERVICES

Age UK
Information and advice on a range of matters for people aged 55+
National Advice Line: 0800 678 1174 www.ageuk.org.uk
Age UK Kensington and Chelsea
Services include befriending, information and advice and social activities.
020 8969 9105 www.ageuk.org.uk/kensingtonandchelsea

Contact the Elderly
Organise monthly Sunday afternoon tea parties for people aged 75 or over who live with little or no social support.
0800 716543 www.contact-the-elderly.org.uk

Open Age
Local organisation in Kensington and Chelsea providing over 380 free/low-cost physical, creative and mentally stimulating activities per week for those aged 50+.
020 8962 4141 www.openage.co.uk

Third Age Counselling
Free counselling service for people aged 50+, low-cost counselling for students and befriending and/or counselling at home for elderly people and carers. Also offer a fee-paying general counselling service. Kensington and Chelsea, Westminster, Hammersmith and Fulham.
020 7976 6667 for London appointments www.thirdagecounselling.com

PROFESSIONAL ASSOCIATIONS FOR PSYCHOTHERAPY AND COUNSELLING:

British Association for Counselling and Psychotherapy (BACP)
Regulatory organisation for the profession of psychotherapy and counselling. Information on counselling and directory of practitioners.
01455 883300 www.bacp.co.uk

British Association for Behavioural and Cognitive Psychotherapies (BABCP)
Information on cognitive behavioural therapy/behavioural approaches and a directory of practitioners, including self-help resources and forums.
0161 705 4304 www.babcp.com

United Kingdom Council for Psychotherapy (UKCP)
Education, training, accreditation and regulation of psychotherapists and psychotherapeutic counsellors in the UK. Accredited register of psychotherapists.
020 7014 9955  www.psychotherapy.org.uk

PSYCHOTHERAPY TRAINING ORGANISATIONS’ COUNSELLING SERVICES

These services offer longer term psychotherapy with fees often based on a sliding scale. The therapists are often in the later stages of training, or recently graduated.

CCPE Psychotherapy Service
Services available for individual, couple, child, adolescent, family and group psychotherapy. Fee-based. Open Monday to Friday from 9am to 10pm.
Beauchamp Lodge, 2 Warwick Crescent, London W2 6NE (nearest tube: Paddington or Warwick Avenue
020 7266 3006 www.ccpe.org.uk

Fresh Start (based in CCPE – see above)
Longer term low-cost and subsidised counselling and psychotherapy
020 7691 7638 www.freshstartpsychotherapy.co.uk

Metanoia Institute
Psychotherapy training organisation and counselling service based in Ealing. Up to six months of low-cost sessions with practitioners in training.
020 8832 3080 www.metanoia.ac.uk

The Minster Centre Low-Cost Therapy Service
For adults with fees on a sliding scale in Queens Park
020 7644 6240 www.minstercentre.org.uk

Revision Counselling Service
Low-cost service in Queens Park offering counselling to those who earn less than £25k per annum, are unwaged or receive benefits.
020 8357 8881 www.re-vision.org.uk

RELATIONSHIP COUNSELLING

Cathy McDermott
CCPE contact (see above) for affordable couples counselling.
07790 075431

Coupleworks
Network of experienced London-based professional counsellors offering couple and individual counselling, psychosexual therapy and premarital counselling.
07884 064041 www.coupleworks.co.uk

Marriage Care
Specialises in helping couples (married or not) build and sustain healthy relationships. Face to face and telephone counselling.
London centre based in Notting Hill.
0800 389 3801 http://www.marriagecare.org.uk

Relate
National service offering relationship/marriage counselling for couples including phone and online counselling. Cost depends on area.
0300 100 1234 www.relate.org.uk
London Ladbroke Grove Relate 020 8940 8578 www.relatelondonsw.org

SPECIALIST SERVICES/AGENCIES

ABUSE

Aurora Foundation
Helping people abused in childhood by providing individual counselling/psychotherapy and bodywork as well as workshops and activities. London-based.
020 8541 1951 www.aurorahealthfoundation.org.uk

One in Four
Supports survivors of sexual violence and abuse, particularly survivors of childhood sexual abuse and trauma. Services include long-term low-cost counselling for adults over 18, psychoeducation groups, workshops, advocacy and help in reporting abuse.
North London branch: Islington 07580 733271
Main branch: Bellingham 020 8697 2112 or 020 8697 8022
http://oneinfour.org.uk

BEREAVEMENT

See also Families and Children’s Services section.

Cruse Bereavement Care
Bereavement counselling and helpline service.
0808 808 1677 (Freephone) www.cruse.org.uk
Kensington and Chelsea and Hammersmith and Fulham Cruse 020 8964 3455 www.kchf-cruse.org.uk

SANDS
Charity providing support for anyone affected by the death of a baby before, during or after birth.
020 7436 5881 www.sands.org.uk

CRIME

Victim Support
National charity for victims of crime in England and Wales. 
Freephone supportline: 0808 1689 111 www.victimsupport.org.uk

DEBT

Debt Helpline
National helpline that provides free confidential and independent advice on how to deal with debt problems. Also online personal debt advice and web chat.
0808 808 4000 (Monday-Friday 9am-9pm.  Saturday 9.30am-1pm) www.nationaldebtline.org

HEALTH AND WELLBEING

BEAT
Help for people with eating disorders.
Adult helpline: 0345 634 1414 for anyone struggling with eating, as well as parents, teachers or any concerned adults.
www.b-eat.co.uk

British Association of Anger Management (BAAM)
Anger and stress management training and workshops as well as work with individuals, couples and families.
London Anger and Stress Management Clinic
offers 16 individual sessions by appointment in London Victoria (not low cost).
0345 1300 286  www.angermanage.co.uk

British Dyslexia Association
National helpline provides information and advice about dyslexia.
0333 405 4567 www.bdadyslexia.org.uk
Dyslexia Association of London 020 8870 1407

British Pregnancy Advisory Service (BPAS)
Independent healthcare charity providing information, advice and treatment for women and couples who decide to end a pregnancy.
03457 30 40 30 www.bpas.org

Changing Faces
Charity for people and families whose lives are affected by any condition or injury that affects their appearance.
Helpline 0300 012 0275 (Monday-Friday 10am-4pm) www.changingfaces.org.uk

Migraine Trust
Seeks to empower, inform and support those affected by migraine
020 7631 6970 www.migrainetrust.org

The National Autistic Society
Leading UK charity for people with autism (including Asperger syndrome) and their families. Provide information, support and services.
Helpline: 0808 800 4104 Monday to Thursday 10am-4pm, Friday 9am-3pm
www.autism.org.uk

The National Childbirth Trust
Offers information and courses so parents can decide what’s best for their family. Can introduce parents to a network of local parents for support.
0300 330 0700 www.nct.org.uk

HIV/SEXUAL HEALTH

Cara Trust
Offer a range of services to support and improve lives of people living with HIV.
020 7243 6147 www.caralife.com

Terence Higgins Trust
Range of services to support people with HIV, including online community forums and counselling – face to face and online.
0808 802 1221 www.tht.org.uk

LGBTQI

See also Domestic Abuse.

Antidote (see also London Friend)
UK’s only LGB&T run and targeted drug and alcohol support service. Works with both drug and alcohol users and professionals.
020 7833 1674 www.londonfriend.org/get-support/drugsandalcohol

IMAAN
National charity for LGBTQI Muslims.
www.imaan.org.uk

London Friend
Offers counselling, drug and alcohol service, social and support groups to improve the health and mental wellbeing of LGBT people.
0300 330 0630 www.londonfriend.org.uk

Pink Therapy
Therapy directory and training services for gender and sexual diversity clients.
020 7836 6647 www.pinktherapy.com

Spectrum Counselling Service
Free individual or group counselling for people who identify as trans, non-binary or are questioning their gender identity. Face to face counselling in Ladbroke Grove.
020 3322 6923 www.spectrum.support/counselling

Switchboard
Information, support and referral service for LGBT people and anyone considering issues around their sexuality and/or gender identity.
0300 330 0630 www.switchboard.lgbt/help

The UK Lesbian and Gay Immigration Group
Charity for LGBTI people who seek asylum in the UK or who wish to immigrate here to be with their same-sex partner.
020 7922 7811 www.uklgig.org.uk

RAPE AND SEXUAL ASSAULT

See also Women Only Services.

The Havens
Specialist centres in London for people who have been raped or sexually assaulted in the past 12 months. Call 24 hours a day, 7 days a week for an initial assessment. Offers confidential medical and emotional support services and aims to see callers within 90 minutes if you need to be seen urgently, such as for a forensic medical examination. Offers follow-up care, including counselling, tests and treatments. All services are available without calling the police.
Urgent advice and referrals: 020 3299 6900
Non-urgent advice and referrals: 020 3299 1599 Monday-Friday 9am-5pm
www.thehavens.org.uk

West London Rape Crisis Centre
For women who have experienced any kind of sexual violence, recent or historic. Call to check if accepting referrals from Brent, Ealing, Hammersmith and Fulham, Harrow and Hillingdon and Hounslow.
020 8567 7347

SUICIDE

Campaign Against Living Miserably (CALM)
Support to prevent male suicide. For men of any age in the UK who are down or in crisis.
Helpline: 0800 58 58 58 www.thecalmzone.net

Maytree
Respite centre in North London for adults in suicidal crisis offering a one-off four-night stay with non-medical befriending based support. Free and accessible to anyone across the UK.
020 7263 7070 (24 hours)  www.maytree.org.uk

PAPYRUS Prevention of Young Suicide
Provides HOPELineUK as a confidential support and advice service for young people under 35 who may be having thoughts of suicide and anyone concerned about a young person who may be having thoughts of suicide.
Helpline: 0800 068 41 41
www.papyrus-uk.org

Samaritans
Phone and email support at any time, about whatever’s getting to you, whether or not you are suicidal. Local branches offering a face to face service can be found on the website.
National freephone: 116 123 [email protected] www.samaritans.org

Suicide.org
Links to international suicide helplines www.suicide.org/international-suicide-hotlines.html

Survivors of Bereavement by Suicide (SOBS)
For people personally affected by a suicide. Range of services including a helpline.
0300 111 5065

TRAUMA/REFUGEE SERVICES

Freedom From Torture
Holistic approach to rehabilitation of survivors of torture and organised violence, offering medical consultation, forensic documentation of torture and psychological therapies and support as well as practical help.
London Centre: 111 Isledon Rd, Islington N7 7JW
020 7697 7777 www.freedomfromtorture.org.uk

The Maya Centre – See Women Only Services.

The Tavistock and Portman Trauma Service
Kensington and Chelsea residents need a referral from their GP, other boroughs vary.
www.tavistockandportman.nhs.uk

WOMEN ONLY SERVICES

Association for Postnatal Depression
Phone, online and postal support for women who are suffering post-natal depression. Also runs support services for husbands and families of the depressed woman.
020 7386 0868 www.apni.org

Birth Trauma Association
Supports women who have had a traumatic birth experience which might have resulted in developing Post Traumatic Stress Disorder via  Facebook group, email or post.
www.birthtraumaassociation.org.uk

Kingston Women’s Centre
Low-cost counselling, particularly for women, for up to two years.
169 Canbury Park Rd KT2 6LG
020 8541 1941 www.kingstonwomenscentre.org.uk

Maya Centre
Free psychodynamic counselling and group psychotherapy for women on low incomes living in Islington who have experienced severe trauma through domestic violence, abuse in childhood or overseas in war or conflict.. Run projects to provide counselling for refugees and asylum-seekers, for Irish women, older women and women affected by domestic violence.
Unit 8, 9-15 Elthorne Road, N19 4AJ
020 7281 8970 www.mayacentre.org.uk

Rights of Women
Provides women with free confidential legal advice in England and Wales by specialist women solicitors and barristers. Legal advice telephone line providing help for women in London on domestic and sexual violence and family law.
020 7608 1137 www.rightsofwomen.org.uk

Self Injury Support
UK wide helpline for women of any age affected by self harm, their friends, families and carers.
Helpline: 0808 800 8088 Tuesday to Thursday 7-10pm.
Text and email support for young women up to 24 years in the UK affected by self harm
Text: 07800 472908 Sunday-Thursday 7-9pm
www.selfinjurysupport.org.uk

Smart Works
Provide high quality interview clothes and interview training to out-of-work women on low incomes.
Smart Works North London: 020 7288 1770
Smart Works West London: 020 8962 6586
www.smartworks.org.uk

Woman’s Trust
Mental health and support service for women affected by domestic violence. Offer individual counselling and workshops in East and West London.
020 7034 0304 www.womanstrust.org.uk

Women and Girls Network
Free women-only service providing counselling, advocacy and advice for women and girls who have experienced gendered violence, including sexual and domestic violence.
Sexual violence helpline: 0808 801 0770
Advice line: 0808 801 0660 
www.wgn.org.uk

Women and Health
Low cost counselling for women in the London Borough of Camden.
020 7482 2786 www.womenandhealth.org.uk

Women like Us
Practical career advice and support for finding part-time work that fits around family life.
0207 633 4550 www.womenlikeus.org.uk

Women’s Aid
National domestic violence charity. Offers advice on local services and emergency refuge search and for those worried about someone else.
Freephone helpline: 0808 2000 247
www.womensaid.org.uk

Women’s Therapy Centre
Offers low cost, longer term individual therapy for women. The centre has a particular commitment to offering psychotherapy to women whose needs might not otherwise be met elsewhere and has a commitment to working with women who would not usually have access to therapy. Offer a private psychotherapy referral service.
10 Manor Gardens, Holloway N7 6JS
020 7263 7860 www.womenstherapycentre.co.uk