About Us

Our service provides affordable one to one counselling for adults on low incomes in the local community; whilst supporting trainee counsellors on placement.

We are a small charity (no. 1140721) that has been quietly changing lives in a big way for over 40 years. We are at the heart of the Royal Borough of Kensington & Chelsea and the tri-borough (Kensington & Chelsea, Westminster and Hammersmith & Fulham) community

Since 2011, we have increased the number of sessions by 79%. We operate 46 weeks in a year, generating a total capacity of up to 9,890 sessions on offer to the local community per year.

Find out how to access counselling here.

Find out how to gain a placement here. 

Find out how to support Help Counselling here.

Our vision:

To create a community where adults suffering from a mental health problem can access the support they need to lead an independent, fulfilling life.

Our mission:
  1. To provide affordable, individual counselling for those on low incomes in the local community
  2. To tackle the shortage of qualified counsellors in our community, by providing a structured and supportive learning environment for trainees
Our values:

We welcome working with adults that live in our local community. We are not restricted to a particular mental health problem

Compassion helps people feel heard and understood. We aim to support social, economic, physical, spiritual and economic well-being.

We believe that everyone has the potential to achieve personal fulfilment. Our counsellors strive to provide each client with their own ability to make informed choices about their lives.

Our charity strives for high standards and our service is conducted with openness, kindness, honesty and accountability.

We work with other local organisations and the NHS services to achieve a more holistic approach to mental health provision within our local community.

Our history

In the 1960’s, a young man discovered his girlfriend was pregnant. What the young couple found hardest was not having anyone to talk to about their feelings, fears and choices. As a result, the young man set up a telephone HELPline so people could call in times of crisis and receive emotional support. That young man was Richard Branson.

Branson supported the evolution of Help Counselling from a HELPline into a drop-in centre and then, in the eighties, as a counselling centre on Portobello Road. In 2011, Help transitioned into a charity fully independent from the Virgin Foundation.